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Humanities

Social Sciences

Sciences

Engineering & Technology

Area Studies (geographically)

Area Studies (subjects)

Serial Publications

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We may have combined our best efforts in putting up the site but we must have surely, despite all our efforts, missed out on a thing here or there. Could you please point that out to us?

All that you would need to do is read the form below and tick the option that is closest to your opinion or, write your opinion in the boxes provided after each question.

Thank you so much for the time you are going to spend in giving us your feedback, and thus contributing to making www.gobookshopping.com world's one-stop e-shop for books.

IN LOOK N' FEEL

What do you think of the Home Page? Is it….
	Attractive
	Dull
	Motivating
	Crammed
	If any other please specify in the box below

How is the colour scheme of the site? Is it….
	Coordinated
	Jarring
	A mismatch
	Attractive
	If any other please specify in the box below

How are the main category pages and the images on them? They are….
	Thoughtful and relevant
	Colourful and coordinated
	Too elaborate
	If any other please specify in the box below

IN FEATURES

What do you think of the News Column? Is it….
	Informative
	Relevant
	Items are newsworthy
	Items are not newsworthy
	If any other please specify in the box below

What do you think of our 'Exclusive Interviews' section?' Is it….
	Peppy and interesting
	Staid and boring
	Substantial
	Topical
	If any other please specify in the box below

What do you think of 'Featured Subject of the Month' on the Home Page? Is it…..
	Unnecessary
	Very Useful
	Is a source of immense information on a particular subject
	Is topical/Is not topical
	If any other please specify in the box below

What do you think of 'Updates'? Is it….
	Helpful
	Is an important tool to stay updated on your subjects of interest
	Is not that necessary a feature
	If any other please specify in the box below

IN SEARCH ENGINES

How are the search engines? Do they ….
	Quickly take you to the book you are looking for?
	Take time to give results
	Is an integral part of the website?
	If any other please specify in the box below

Are you satisfied with the sorting options given for the search engines that enable you to reach to your book fast, or would you say that…
	There should be 2-3 more options
	Sorting options restrict your search criteria
	You would like to give your own search options
	If any other please specify in the box below

SPEED

What do you think of download speed? Is it…
	Not speedy enough
	Okay
	Excellent
	If any other please specify in the box below

What do you think of the speed of the search engines? Are they……
	Okay
	The search engines give results fast
	Is quite slow
	If any other please specify in the box below

Do you think the time it takes you to go from one page to the other on the site is…..
	Okay
	Too long
	Is absolutely fine
	If any other please specify in the box below

IN SHOPPING EXPERIENCE

What do you think of the navigation? Is it….
	Short and fast
	Long and average
	There are too many steps from selecting a book and buying/booking it
	If any other, please specify in the box below

IN BOOKS COLLECTION/SELECTION

What do you think of the books on display? Is it….
	Quite okay
	There could be more books
	It is a huge collection
	Good
	If any other, please specify in the box below

Are the titles on display very much in….
	Demand
	Obsolete
	Okay
	If any other, please specify in the box below

What do you think of the subject categorisation of books? Is it….
	Detailed
	Too general
	Limited
	There's scope for improvement
	If any other, please specify in the box below

What do you think of the sizes of the images of the jackets of the books on display? Are they….
	Okay
	Big enough to easily read the titles
	Too small
	If any other, please specify in the box below

What do you think of the synopses? Are they….
	Too short
	Okay
	Should be more crisp
	Too long
	Lack depth
	If any other please specify in the box below

Do you think the information we give about a book is enough for you to make a purchase decision? Or would you say….
	There should be more information
	Information is more than enough
	Books should be more prominently displayed
	Sometimes an author's details also are useful, so that too should be given
	If any other please specify in the box below

IN PAYMENT OPTIONS

Are you satisfied with the modes of payment that we offer? Are they…
	Fine
	There should be more options
	Payment through credit card is complicated
	Payment through credit card is smooth and should be encouraged
	COD (Cash on Delivery) is more appropriate
	COD is a must in some regions
	If any other, please specify in the box below

Is there an element of insecurity when it comes to transacting online with your credit cards?
	If yes, what are they? Please specify in the box below

IN SCHEMES

What do you think of our schemes? Are they….
	Interesting
	Are not stimulating enough
	Very tempting
	Okay
	If any other please specify in the box below

Please give us feedback on the following points only if you have ordered books on our website

IN PACKAGING

What do you think of the parcels/packets in which we send you the books? Are they….
	Simple yet attractive
	Too heavily designed
	Too chauvinistic
	Subtle yet strong
	We could play around with more colours instead of the colours of the logo only
	If any other, please specify in the box below

Are the packets in which we send you books…..
	Sturdy
	Frail
	Need to be a little more robust
	If any other, please specify in the box below

IN CUSTOMER SERVICE

Are you satisfied with our commitment to timely delivery ….
	Yes
	No
	Quite okay
	If any other, please specify in the box below

Are you satisfied with our responses to your queries?…..
	Yes
	No
	Responses are not very prompt
	If any other, please specify in the box below

Are you satisfied with our response to your complaints?…
	Yes
	No
	We are very prompt in addressing your problems
	If any other, please specify in the box below

Are you satisfied with our updating you with your order status?….
	Yes
	No
	There should be more transparency of the various stages an order goes through before it reaches us
	If any other, please specify in the box below

Have you faced problems with Refunds? ..
	Yes
	No
	It takes long for the money to come back
	If any other, please specify in the box below

	Your Name:-

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