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We may have combined our best efforts in putting up the site but we must have surely, despite all our efforts, missed out on a thing here or there. Could you please point that out to us?

All that you would need to do is read the form below and tick the option that is closest to your opinion or, write your opinion in the boxes provided after each question.

Thank you so much for the time you are going to spend in giving us your feedback, and thus contributing to making www.gobookshopping.com world's one-stop e-shop for books.

  IN LOOK N' FEEL
What do you think of the Home Page? Is it….
Attractive
Dull
Motivating
Crammed
If any other please specify in the box below
 
How is the colour scheme of the site? Is it….
Coordinated
Jarring
A mismatch
Attractive
If any other please specify in the box below
 
How are the main category pages and the images on them? They are….
Thoughtful and relevant
Colourful and coordinated
Too elaborate
If any other please specify in the box below
 
  IN FEATURES
What do you think of the News Column? Is it….
Informative
Relevant
Items are newsworthy
Items are not newsworthy
If any other please specify in the box below
 
What do you think of our 'Exclusive Interviews' section?' Is it….
Peppy and interesting
Staid and boring
Substantial
Topical
If any other please specify in the box below
 
What do you think of 'Featured Subject of the Month' on the Home Page? Is it…..
Unnecessary
Very Useful
Is a source of immense information on a particular subject
Is topical/Is not topical
If any other please specify in the box below
 
What do you think of 'Updates'? Is it….
Helpful
Is an important tool to stay updated on your subjects of interest
Is not that necessary a feature
If any other please specify in the box below
 
  IN SEARCH ENGINES
How are the search engines? Do they ….
Quickly take you to the book you are looking for?
Take time to give results
Is an integral part of the website?
If any other please specify in the box below
 
Are you satisfied with the sorting options given for the search engines that enable you to reach to your book fast, or would you say that…
There should be 2-3 more options
Sorting options restrict your search criteria
You would like to give your own search options
If any other please specify in the box below
 
  SPEED
What do you think of download speed? Is it…
Not speedy enough
Okay
Excellent
If any other please specify in the box below
 
What do you think of the speed of the search engines? Are they……
Okay
The search engines give results fast
Is quite slow
If any other please specify in the box below
 
Do you think the time it takes you to go from one page to the other on the site is…..
Okay
Too long
Is absolutely fine
If any other please specify in the box below
 
  IN SHOPPING EXPERIENCE
What do you think of the navigation? Is it….
Short and fast
Long and average
There are too many steps from selecting a book and buying/booking it
If any other, please specify in the box below
 
  IN BOOKS COLLECTION/SELECTION
What do you think of the books on display? Is it….
Quite okay
There could be more books
It is a huge collection
Good
If any other, please specify in the box below
 
Are the titles on display very much in….
Demand
Obsolete
Okay
If any other, please specify in the box below
 
What do you think of the subject categorisation of books? Is it….
Detailed
Too general
Limited
There's scope for improvement
If any other, please specify in the box below
 
What do you think of the sizes of the images of the jackets of the books on display? Are they….
Okay
Big enough to easily read the titles
Too small
If any other, please specify in the box below
 
What do you think of the synopses? Are they….
Too short
Okay
Should be more crisp
Too long
Lack depth
If any other please specify in the box below
 
Do you think the information we give about a book is enough for you to make a purchase decision? Or would you say….
There should be more information
Information is more than enough
Books should be more prominently displayed
Sometimes an author's details also are useful, so that too should be given
If any other please specify in the box below
 
  IN PAYMENT OPTIONS
Are you satisfied with the modes of payment that we offer? Are they…
Fine
There should be more options
Payment through credit card is complicated
Payment through credit card is smooth and should be encouraged
COD (Cash on Delivery) is more appropriate
COD is a must in some regions
If any other, please specify in the box below
 
Is there an element of insecurity when it comes to transacting online with your credit cards?
If yes, what are they? Please specify in the box below

 
  IN SCHEMES
What do you think of our schemes? Are they….
Interesting
Are not stimulating enough
Very tempting
Okay
If any other please specify in the box below
 
Please give us feedback on the following points only if you have ordered books on our website
  IN PACKAGING
What do you think of the parcels/packets in which we send you the books? Are they….
Simple yet attractive
Too heavily designed
Too chauvinistic
Subtle yet strong
We could play around with more colours instead of the colours of the logo only
If any other, please specify in the box below
 
Are the packets in which we send you books…..
Sturdy
Frail
Need to be a little more robust
If any other, please specify in the box below
 
  IN CUSTOMER SERVICE
Are you satisfied with our commitment to timely delivery ….
Yes
No
Quite okay
If any other, please specify in the box below
 
Are you satisfied with our responses to your queries?…..
Yes
No
Responses are not very prompt
If any other, please specify in the box below
 
Are you satisfied with our response to your complaints?…
Yes
No
We are very prompt in addressing your problems
If any other, please specify in the box below
 
Are you satisfied with our updating you with your order status?….
Yes
No
There should be more transparency of the various stages an order goes through before it reaches us
If any other, please specify in the box below
 
Have you faced problems with Refunds? ..
Yes
No
It takes long for the money to come back
If any other, please specify in the box below
 
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